display name field missing from registry

Whether i’m launching the EA app or sims 4, i keep getting a pop up saying to sign in with your ea account to activate displayname field missing from registry on this computer. I put in email and password, and then i get an error saying that my computer isn’t connected to the internet and to connect to the internet and try again. 
I chatted with an advisor from EA and did everything they told me to. Nothing works.

Is this an issue anyone else is having? I see reports that EA is down for a lot of other people too. Someone help…