DLC purchased on Steam not usable on Mac + conflicting EA support guidance

Hi, I’m looking for clarification or escalation regarding Sims 4 DLC compatibility and EA support guidance.

I purchased multiple Sims 4 expansion packs through Steam (on Windows), and my Steam account is correctly linked to my EA account. All DLC appear in my EA library.

However, on macOS, all packs are labeled “Available on Windows” and cannot be installed.

I initially contacted EA support and was told my entitlements should work on Mac, which led me to spend several hours troubleshooting (cache clears, reinstall, etc.). After multiple chats and over 7 hours of support time, I was ultimately told that Steam purchases cannot be used on Mac and that I would need to repurchase everything.

I understand that there may be platform limitations, but the conflicting information from EA support and the amount of time spent troubleshooting based on incorrect guidance has been extremely frustrating.

I would also strongly recommend that EA consider working with Steam to create an option for Mac users to access content they have already purchased. As it currently stands, this creates a situation where customers are required to repurchase the same content for a different platform, which feels unfair given the cost of expansion packs and the expectation that linked accounts would provide cross-platform access.

Is there any way this can be reviewed, or is there any official clarification from EA on this situation?

I would really appreciate any guidance or escalation.