DOUBLE CHARGE FOR KIT PURCHASE

Question

Hello EA support team,i recently&nbsp; purcased the 'Sllek Bathroom Kit' through the EA app, but it appears that i was charged twice for the same purchase. After completing the first purchase, the kit did not appear in my library. Thinking the transaction might not have gone through, i tried to purchasing it again.&nbsp;Later, I noticed that i was charged twice for the same kit. Could you please review my account and assist me with a refund for the duplicate payment?I can provide any additional information you may need, including purchased recipts.Thank you very much for your help!Best regards.CristyEA account mail : [edit: email address removed]&nbsp;

ea_pythia · Answer

Hello christinampa,
we don't have access to account information here in the forum, and can therefore not help with purchase issues here. Please contact Support through EA Help, so they can take a look at your account.&nbsp;

christinampa · Answer

I contavted with the EA Help and they told me to report it

ea_pythia · Answer

christinampa,
please contact them again - this isn't something we can check here in the forum and I'm not sure why they would send you here for an issue like this.&nbsp;

coffee-and-sims4 · Answer

I had a similar experience with a pack from the Sims 4. EA closed my case without providing a refund even though I sent proof of the double charge. Poor customer service on their part.&nbsp;

elita-one56 · Answer

I bought the dream decorators bundle and it still hasn't downloaded. I've tried updating my app, restarting my computer and even playing the game to hopefully force it through but nothing. And i am getting no where with the stupid AI chat box

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DOUBLE CHARGE FOR KIT PURCHASE

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