EA account disabled. 3 months of misery and distress.
The Issue:
My Penalty History is empty ("No violations found"), yet my account is disabled. In the Cases folder, I cannot appeal any of them.
My original Case #238638093 was marked as FIXED. Despite this, my permanent ban for a "repeat violation" remained. After I pointed out this contradiction in an EA support chat, Case #238638093 was quietly changed from FIXED to CLOSED without any email or explanation. This is a manual manipulation of case history to hide a systemic error.
My dialogue with the EA support team only resulted in the FIXED to CLOSED situation. Advisors (Sahil, Govind, Hudson) admitted the system is glitched, said they would unban my account if they could, and even apologized for "false promises" from previous advisors, but they claim they have no tools to transfer my case to a supervisor or fix the broken UI on help.ea.com.
And if you're interested in what I was banned for: it was my old Steam nickname, which the system interpreted as creating inappropriate content (excessive or borderline). I was not properly notified by EA about how dangerous Steam nicknames could be for the community. I also wasn't restricted from playing the game until changing my nickname.
The only notification of the official reason for the temporary block that I received was in the EA App widget inside BF6, which stated that I was creating inappropriate content (excessive or borderline). So I stopped using in-game chat after being banned for 7 days. That turned out to be the wrong decision, because later my account was permanently disabled.
I opened the help.ea.com website and found out that I was not only accused of creating inappropriate content, but also of:
Using cheats in 2024 (I'm not sure how this case is connected to my current situation; however, the case was closed, so I assumed everything was fine).
Incitement to hatred.
After appealing to the support team, they wrote to me:
("Hello
We have received your most recent correspondence expressing concerns about the action that was taken on your ac...")
I was confused and wrote to them again, telling them about the UI issue, but I received the same template response again, which I considered trolling at the time. I wrote a few more times, and then for a separate reason I checked my email. To my surprise, the situation became clearer.
I found the exact reason for my ban, which was my Steam nickname, and I also saw that half of their responses were in a complete format there, while on the website they appeared cut or incomplete.
After that, I wrote to them again and responded to their arguments, but I only received an automatic response saying that they had already checked everything and would not check again.
After a few more letters, I was completely forbidden from appealing the case, and my Violation History became empty.
A month later, I decided to write an appeal on the first case, and to my shock it was marked as FIXED. My joy knew no bounds until I realized that my account was still blocked, and I could no longer appeal the secondary case.
After that, I almost accidentally discovered the EA Help live chat. This only resulted in wasting two days of my life and the FIXED to CLOSED situation. Also, my 2024 case about cheating lost its title for reasons I don't know, because the advisors ignored the broken UI, the fact that my Violation History was empty, and the fact that I couldn't appeal the case I was permanently banned for.
They kept sending me in circles, and eventually I gave up.
But five days later, my friend suggested that I post on the EA forums and hopefully get a normal human response from another EA division.
I cannot attach screenshots, but any EA employee can check my case history for Case #238638093. I'm sure you will see it was manually changed from FIXED to CLOSED without any resolution email sent to me.
P.S. I hope people will see this and show some humanity, because being banned for a nickname is not worth three months of stress and sleepless nights trying to figure out how to unban yourself. Today I even had a dream that I was unbanned. This is next-level coping.
