EA Account Hacked - Verification Code Sent to a Strange Email Address

Hello everyone,

I'm writing this post to seek help and share my experience with what I believe is a hacked EA account.

When I tried to launch an EA game through Steam, the EA login pop-up appeared. To my shock, it displayed a message saying "We will send a verification code to ua*@fmailnex.com". I immediately recognized that fmailnex.com is NOT an official EA domain (like ea.com).

It seems the attacker has already gained partial access to my account, likely by changing the associated email address or two-factor authentication (2FA) settings. As a result, the login verification codes are being redirected to their controlled email.

Key Points:

• I CANNOT log into my EA account anymore because the only way to get the code is from that suspicious fmailnex.com email address, which I do not have access to.
• I have NOT clicked any links from this process.
• I suspect my account was compromised through a phishing attempt or malware.

What I have already tried/done:

1. I did NOT send any code to that address.
2. I attempted to manually log into ea.com, but I'm stuck at the verification code step.
3. I am currently in the process of contacting EA Help (help.ea.com) to file a recovery claim. I am preparing information like my original registered email, linked Steam account, and game purchase history.

My questions for the community:

1. Has anyone encountered a similar situation with the fmailnex.com domain specifically?
2. Beyond the official EA Help process, is there any other effective step or tip you would recommend for recovering a hijacked account?
3. How can I better secure my account if I manage to get it back?

Any advice or shared experience would be greatly appreciated. Thank you!
The account I am currently using is the one I created with my email, not the one linked to Steam, as I am unable to log in to that account