ea app and vpn

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe cant login
When did this happen? (dd.mm.yy hh:mm) 01.11.22.08.00
Summarize your bug whenever i try to login to the ea app an error message pops up say "something went wrong... theres a problem with your account"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? no clue
What happens when the bug occurs? error message comes up
What do you expect to see? not the login screen.

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i can login to the ea website but i cant login on the app. im using a vpn and cannot turn it off as nothing loads without it for some reason if that matters. i have tried reinstalling the app, restarting my pc, clearing the apps cache, and more.