Community Manager@Skyrimfall Hey, wanted to follow up with you and see if you were still having the issues reported above?
Hey,
I gave up. That's the short answer. I tried downloading the game for a third time 2 days ago, and after reaching 35% the download progress was brought back to 5% due to an error with the EA app. I literally tried everything. It's worth mentioning that I am only encountering download problems with the EA App and not other game launchers (like Steam and Epic Games).
I seriously regret giving EA Play Pro a go at this point in time (with the current state of the EA App). It presented itself as the cheaper alternative to playing Jedi Survivor on PC (and other upcoming major releases). But it's just not worth it. I literally have wasted the first two weeks of my subscription trying to download a game. Not to mention the amount of stress and frustration these unknown "errors" have caused when you get home to find days of download progress lost and you have to try again from scratch. I tried contacting customer support, posting multiple times on EA Answers HQ, no one answered, no one cares! (or no one knows, which is worse) which only added to the frustration.
I don't think I'll have enough time to finish the download (provided I could get it to finish) and play the game with the time I have left. And seeing the care I was given when I first sought help, I really don't expect EA to make it right and extend my subs time for a week or two. So I will definitely be canceling my subs at the end of this month.
Longtime Origin Member and fan of EA titles truly shocked and disappointed.
We deserve a better service, a better support and a working App!
Community Manager@Skyrimfall I completely understand where you are coming from. These issues can get frustrating for sure. It is unfortunate that it happened this way as we definitely want players enjoying the games they are excited for. If you change your mind and would like help with it, let us know. We have quite a few players like myself who would be willing to try and help you out with this!
My friend who had played the game when it first came out via EA Play Pro still had the original game files from April.
I copied those files on my PC hoping it would recognize them (or that at least it would it would save me from having to redownload everything again from scratch by only downloading the Patches that were released since then for the game). The download progress jumped to 70% at once (Which was promising), and was "preparing" 37.46GB for the next 15 mins or so, the progress slowly moving to 100%. Then after reaching 100%, the download progress started again from scratch: 0/ 129GB completely ignoring the game files and the size of the game on the HDD doubling.
