EA app Can't Connect to Servers
I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files...
Forum Discussion
I've had this probably for like a week now - every time I try to open the EA App, it appears and asks me to log in. When I log in, a screen saying that:
"The App failed to launch. The app couldn't connect to EA's servers. Check your internet connection and try again. If the problem continues, reinstall the app" and then after this the app just disappears leaving a dot underneath the EA App logo on the dock. I've tried to delete and reinstall the app many times, and I've also contacted EA to see if they could help but they told me to wait ... ????
I'm confused because there have been instances where I have been able to open the EA app (only 2 times within this week), but then after quitting it the same problem reoccurs. So I really don't know what is wrong. My Mac is up to date, and there are no problems in terms of internet connections. I do use Kaspersky as an antivirus software and have deactivated it since, but I don't think it's a problem since I've always used it before while playing with the Sims.
I just hope that this problem gets fixed soon, because I have spent so much money on this game and I can't even access it.
Hi I found a way to fix the "couldn't connect to EA servers" on the EA app for mac. For me I found that I had to reset the DNS cache. (Basically means data from servers but its outdated so you need to remove it so that ur app can try connect and make new cache)
Go to this website https://support.apple.com/en-ie/101481 and copy the correct terminal prompt and put it into the terminal app (You can find this in applications just search terminal and it should show up its a black app icon with ">_" on the top left hand corner.
Then you copy / type in the prompt and type ur computer password and click enter then try open the EA app again! Its what worked for me and trust me its not that hard to do only a few clicks.
If you're not sure about which terminal command to use look up what version your mac is runnig eg I'm running macOS sonama 14.5 so i used the command for macOS yoesmite and later.
Hope this helps !
