Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 0Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe App login / networkWhen did this happen? (dd.mm.yy hh:mm) 20.05.23 10:02 GMT+10.00 SydneySummarize your bug An error of an unresolvable nature has occurred Due to the effects of a particularly stubborn issue, you will need to log in again. Error Code: EC:10501How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Log into the EA app with a very long password and 2FA and select Remember me on this device. Put Windows to sleep or hibernate. Return a few hours or the next day and turn on the PC wait a few minutes, then enter a PIN to unlock Windows 11 Pro x64.What happens when the bug occurs? The EA app is showing the Login screen and an error of unresolvable nature (EC:10501)What do you expect to see? The app should remain logged in. If an initial attempt to connect to the Internet fails, it should wait and try again later automatically instead of giving up immediately.This issue has occurred for months which drives me to stick to purchasing games on Steam.

Try uninstalling the EA app, downloading and reinstalling again. It seemed to remove some Origin components during uninstallation.

EA app crashes after Windows 11 sleeps/hibernates

12 Replies

Ryzza5
3 years ago
Report ID eee343a0-7a6e-403f-a88b-5ebd57205f53
Wafu_Tony
3 years ago
@Ryzza5 I'm having the exact same issue too - win 11 64 bit, sleep and then the app bangs me out.
Ryzza5
3 years ago
Try uninstalling the EA app, downloading and reinstalling again. It seemed to remove some Origin components during uninstallation.
EA_Shepard
Community Manager
3 years ago
Hey everyone. Can you please attach a DxDiag for me?

I wanted to see if there isn't thing happening with the logs in windows as that is kinda odd it would do that when it goes to sleep.
isa_contreras_1
3 years ago
Hola!
A mi también me pasa exactamente lo mismo, cada vez que mi computador lo dejo en modo suspensión/hibernación, al volver a encenderlo, en lo que mi computador se demora en conectarse al Wifi, la aplicación de Ea abre una ventana diciendo que ha habido un error sin solución y que este error ha sido persistente y me da el código EC:10501.
Adjunto el DxDiag.
Espero que se pueda resolver,porque es muy molesto tener que iniciar sesión cada vez que quiero jugar (considerando la longitud de mi contraseña)
PD: Igual intente desinstalar la aplicación (el problema persiste) y cada vez que inicio sesión me aseguro de que el botón de mantener sesión abierta este activado.
DxDiag.txt104 KB
Wafu_Tony
3 years ago
Hi,
DxDiag attached.
DxDiag.txt113 KB
Wafu_Tony
3 years ago
@Ryzza5 I've just installed EA on a brand new installation that has never had Origin installed on it, so I don't think there can be any Origin components left behind..
panpan6222
New Rookie
3 years ago
This has happened to me multiple times in the past week. Granted, I haven't been able to play in about 4 months so i'm not sure if the issue would have occurred prior. Whether I put my computer to sleep over night or I go in offline mode, after a certain amount of hours it seems to give me error code 10501 and makes me re-login. Also defeating the offline purpose of the app lol.

I have tried all the troubleshooting from this thread, including uninstalling and reinstalling.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/How-to-fix-Error-Code-EC-10000-or-EC-10500-in-EA-app/td-p/12559104/page/12
DxDiag.txt156 KB
izwan_izi
2 years ago
frequent happen to me too...after put into sleep mode / shutdown / restart...EA apps dont recognized my ID (laptop) without proper internet connection even i had put in öffline mode" previously. Come on, i work in the middle of the sea, where is hard to get proper internet connection. Or do you want me to support and play on Steam Apps..?
DxDiag-SeaPirates.txt128 KB
Ancaryvan
Seasoned Ace
2 years ago
@EA_Barry Attaching the DigDx image info, my case game laptop not even in hibernation but during App Off-Line