EA app crashes after Windows 11 sleeps/hibernates
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 0
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe App login / network
When did this happen? (dd.mm.yy hh:mm) 20.05.23 10:02 GMT+10.00 Sydney
Summarize your bug An error of an unresolvable nature has occurred Due to the effects of a particularly stubborn issue, you will need to log in again. Error Code: EC:10501
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into the EA app with a very long password and 2FA and select Remember me on this device. Put Windows to sleep or hibernate. Return a few hours or the next day and turn on the PC wait a few minutes, then enter a PIN to unlock Windows 11 Pro x64.
What happens when the bug occurs? The EA app is showing the Login screen and an error of unresolvable nature (EC:10501)
What do you expect to see? The app should remain logged in. If an initial attempt to connect to the Internet fails, it should wait and try again later automatically instead of giving up immediately.
This issue has occurred for months which drives me to stick to purchasing games on Steam.
Try uninstalling the EA app, downloading and reinstalling again. It seemed to remove some Origin components during uninstallation.
