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BenediktinerBen's avatar
BenediktinerBen
3 years ago
Solved

EA app crashes at startup, background service problem

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) f3eea0e5-0c39-4307-b547-a6c86002f420 Which client functionality are you experiencing thi...
bug
mac
pc
FifaRulesCanada's avatar
FifaRulesCanada
2 years ago

Keep occasionally running into this issue, and a repair of the Visual C++ Redistributable (and subsequent reboot) usually fixies this.  However, this is an annoying process to need to resort to on occasion.

Looking into the error logs found the message "os_error":"An attempt was made to access a socket in a way forbidden by its access permissions.\r\n".  Other reports of this error in other apps seem to indicate that a simple restart of the Host Network Service is all that is needed.  

In an administrative command prompt, run the following:

net stop EABackgroundService
net stop CmService
net stop hns
net start hns
net start CmService

After this completes, EA Desktop app should be able to start.

rom4ster's avatar
rom4ster
2 years ago
@FifaRulesCanada wrote:

Keep occasionally running into this issue, and a repair of the Visual C++ Redistributable (and subsequent reboot) usually fixies this.  However, this is an annoying process to need to resort to on occasion.

Looking into the error logs found the message "os_error":"An attempt was made to access a socket in a way forbidden by its access permissions.\r\n".  Other reports of this error in other apps seem to indicate that a simple restart of the Host Network Service is all that is needed.  

In an administrative command prompt, run the following:

net stop EABackgroundService
net stop CmService
net stop hns
net start hns
net start CmService

After this completes, EA Desktop app should be able to start.


Thank you so much, these idiots telling people to uninstall C++ redists CLEARLY never develop things. 

  • FatherOfFact's avatar
    FatherOfFact
    2 years ago
    @rom4ster I'm having a similar problem as well, however the logs show

    Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed.

    This is typically an issue on the server. Has the SSL certificate expired or something?
    • FatherOfFact's avatar
      FatherOfFact
      2 years ago
      @FatherOfFact Literally looked at the logs after I posted and saw the date/time was weird. This is a new PC and date/time was set incorrectly. Went into TimeZone settings and re-sync'd. EA App now works.

      Issue for me was an incorrect date/time causing SSL to fail due to the time difference between server and client.

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