Forum Discussion

3 years ago

Solved

EA app crashes every time Apex legends is trying to update

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) no ID
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 14.02.2023 6 PM
Summarize your bug EA app crashes every time Apex legends is trying to update. It happens on "calculation time" stage. I noticed that this happens because suddenly EA's Background Service starts trying to use all PC memory (12,000+ MB)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try to update Apex legends maybe
What happens when the bug occurs? EA app crashes cause of EA Background service
What do you expect to see? a normal working app

‌

I cant play in Apex because of EA App. Everything was perfect in Origin

bug

mac

EA_Illium
3 years ago
Hi @bizzareRicky When you have a moment let's try the following:

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair Games (Go to My Collection > Select the tile Dots > Repair)

Run the System File Checker tool then Check for Windows and GPU updates

Connection and Advance Connection Guides

Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

4 Replies

EA_Illium
EA Staff (Retired)
3 years ago
@bizzareRicky Can you check if any security software like an anti-virus is possibly blocking EA App from fully functioning?
bizzareRicky
3 years ago
@EA_Illium hello, I checked. tried to update Apex without antivirus and it didnt help
EA_Illium
EA Staff (Retired)
3 years ago
Hi @bizzareRicky When you have a moment let's try the following:

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair Games (Go to My Collection > Select the tile Dots > Repair)

Run the System File Checker tool then Check for Windows and GPU updates

Connection and Advance Connection Guides

Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
MCSlotervaart
3 years ago
I have the exact same problem with the Sims 4.
Every time I open the EA app it crashes after a minute or so. I am trying to update TS4 but the download preparation gets stuck at 42%. So far I have tried admin running, visual c++ updates, revo uninstall and reinstallation of the EA app, updating windows, uninstalled all expansion packs and deleted all mods and cc, and all of the basic system checks. None got me any closer to figuring out let alone solving the problem I am close to uninstalling the whole game and buying a new computer at this point.
Some additional information, which might be related or a problem in and of itself, is that The Sims 4 also kept crashing the day before. Especially every time i tried to use doors in build mode. I tried repairing the game and deleting all mods and cc which didn't work, so i decided to wait for the game update to see if that was going to fix it. Now i am in an even deeper pickle because updating the game is impossible.