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f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago
Solved

EA app deleted all my games and asked me to buy them again

DO NOT install the EA app.  I installed it and it deleted Origin and ALL my games,  when I tried to access a game it wanted me to pay for them all again.  My game library was empty.  I had to uninsta...
bug
mac
pc
  • f7hiehhq9kax's avatar
    f7hiehhq9kax
    3 years ago

    oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@f7hiehhq9kax 

Great! It sounds like your issue is resolved. Was there anything else you needed help with?

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago
@EA_Aljo nothing else, thanks for your help. Sorry about my impatience just thought it would be more straight-forward and I got a bit frustrated 🙂
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @f7hiehhq9kax 

    No worries. I'm just glad you can play again. Good luck and have fun 🙂

    • MiniMadz1992's avatar
      MiniMadz1992
      3 years ago

      I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???

      • MiniMadz1992's avatar
        MiniMadz1992
        3 years ago
        @MiniMadz1992 Same account and the pack is on my other game I really don't understand this 😑
    • savvinovaraisa2's avatar
      savvinovaraisa2
      2 years ago
      @EA_Aljo wrote:

      @f7hiehhq9kax 

      No worries. I'm just glad you can play again. Good luck and have fun 🙂


      EA app deleted all my games and additions for the sims 4, BUT I BOUGHT IT. It tells me to buy them again. Isn’t it unfair? How to fix it?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @savvinovaraisa20 

        Try clearing the EA App cache with the steps here.

        Did you also try what I suggested previously?

    • darknightsonic's avatar
      darknightsonic
      2 years ago

      I'm having the same problem they took away all my games I paid for 

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