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FernandoSerraPT's avatar
FernandoSerraPT
New Traveler
3 years ago
Solved

EA App Desktop BF2042 ultimate edition (NOT OK), Origin BF2042 gold edition (OK)

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
bug
mac
pc
  • FernandoSerraPT's avatar
    FernandoSerraPT
    3 years ago

    Hi @EA_Leeuw 

    I received a message from BF2042 team with this:

    I did the download and can play without any problem. It was related to EA account indeed.

    Finally I can play, thanks for all the help! 🙂

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @FernandoSerraPT,

When you click on Manage next to Download in the EA app when you have clicked on BF2042 in your Collections, what do you see there?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @FernandoSerraPT, can you click on Manage add-ons and check what you see there?
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @FernandoSerraPT, thanks for the image. Sorry for the somewhat delayed reply.

        I passed this post on to a colleague of mine and if all went well he has done some changes to your account, so the problem should be solved now.

        Could you completely remove Origin, the EA app and BF2042 from your PC > restart your PC > download/install the EA app again > download/install BF2042 again and see if it works now?

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