EA app does not install
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 17.03.22 12:28
Summarize your bug Running the EAappInstaller.exe does not install the application and it closes the UI but the process is still open in the background.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Probably just run the installer
What happens when the bug occurs? Process hangs and won't install
What do you expect to see? The installation
The log files end with
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: OnError(errorType=BOOTSTRAPPER_ERROR_TYPE_ELEVATE, wzPackageId=(null), dwCode=577, wzError=(null), uiFlags=MB_OK | MB_DEFBUTTON1, cData=0, rgwzData=[], nRecommendation=1)
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: Updating install status from The operation completed successfully. (00000000) to Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (80070241)
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(VCRedist10X86InstalledVer): 10.0.40219.0
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(VCRedist11X86InstalledVer): 11.0.61030.0
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(VCRedist12X86InstalledVer): 12.0.40664.0
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(VCRedist14X86InstalledVer): 14.31.31103.0
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(VCRedist14X64InstalledVer): 14.31.31103.0
[69B8:6D28][2022-03-17T00:00:21]i000: EAXBA: GetEngineVariable(EAX_REPAIR): 0
Attached relevant logs to this thread (the 2 last ones for reference)
Just to clarify that i tried running as admin, removed anti-virus, downloaded a few more times, tried installing/running from different drives, nothing works. And no, my username does not contain unicode characters.
Just to clarify here, support took too long and i solved this issue in a different way:
I installed EA desktop in another computer, figured out the temp folder it was downloading the actual installer (which i asked for with the support team but they denied providing me with), copied the installer to the machine with problems and ran it manually; Installation was successful and i was able to run EA desktop normally after.
Since then i formatted my machine and was able to re-install without issues but to any1 with the same problem:
- Install EA desktop in a different machine
- Navigate to %temp% folder
- Order by date modified, open most recent folder (after running the ea desktop installer)
- Check for a file with the name like EAapp-12.0.192.5129-826.msi (will depend on current build)
- Copy this file to problematic machine and run it.
To EA: Please, if a customer asks for the manual installer via support please just provide it. Bureaucracy sucks for users as well for the company because as a customer you guys lost me, the only reason i still have ea desktop is because i pay xbox gamepass. I don't care if its your protocol to try to shove into ppl's throat your awesome online installer and stuff, just make things practical and don't make the customer pay for your inability to solve basic problems. Not everything needs a formal, convoluted solution.
