EA App doesn't start up

Question

I've had some success launching Sims 4 with EA App after it insisted on replacing Origin (which worked much more reliably), but today when I open EA App it doesn't do anything... no window even appears. If I select "EA app" from the Window menu, I can get a big blank blue window to appear, but it doesn't load any content. All I can do is try to quit, which causes the app to hang. Very frustrating. How do I fix it?By the way I took a spindump, I'm not going to post the whole thing here, but this is possibly the most relevant thread. Does that help?&nbsp; Thread 0x255acc&nbsp; &nbsp; Thread name "kernel0"&nbsp; &nbsp; 1001 samples (1-1001)&nbsp; &nbsp; priority 20 (base 20)&nbsp; &nbsp; cpu time 0.005s (10.4M cycles, 6.8M instructions, 1.53c/i)&nbsp; 1001&nbsp; thread_start + 8 (libsystem_pthread.dylib + 7476) [0x1978add34]&nbsp; &nbsp; 1001&nbsp; _pthread_start + 136 (pthread.c:927 in libsystem_pthread.dylib + 28564) [0x1978b2f94]&nbsp; &nbsp; &nbsp; 1001&nbsp; ??? (EABackgroundAgent + 6106544) [0x10326adb0]&nbsp; &nbsp; &nbsp; &nbsp; 1001&nbsp; ??? (EABackgroundAgent + 6978380) [0x10333fb4c]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1001&nbsp; ??? (EABackgroundAgent + 6972476) [0x10333e43c]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1001&nbsp; ??? (EABackgroundAgent + 7138304) [0x103366c00]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1001&nbsp; ??? (EABackgroundAgent + 7138652) [0x103366d5c]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1000&nbsp; ??? (EABackgroundAgent + 7141408) [0x103367820]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 999 &nbsp; ??? (EABackgroundAgent + 7107564) [0x10335f3ec]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 999 &nbsp; std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock&lt;std::__1::mutex&gt;&amp;, std::__1::chrono::time_point&lt;std::__1::chrono:😕ystem_clock, std::__1::chrono::duration&lt;long long, std::__1::ratio&lt;1l, 1000000000l&gt;&gt;&gt;) + 100 (condition_variable.cpp:75 in&nbsp;libc++.1.dylib + 68520) [0x1977d8ba8]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 997 &nbsp; __psynch_cvwait + 8 (libsystem_kernel.dylib + 18924) [0x1978759ec]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *819 &nbsp; psynch_cvcontinue + 0 (kern_synch.c:1296 in com.apple.kec.pthread + 13980) [0xfffffe000bdf598c]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *173 &nbsp; psynch_cvcontinue + 0 (kern_synch.c:1296 in com.apple.kec.pthread + 13980) [0xfffffe000bdf598c] (runnable)&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *4 &nbsp; &nbsp; thread_preempted + 0 (ast.c:84 in kernel.development.t6000 + 413276) [0xfffffe000875ce5c] (runnable)&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; Call_continuation + 264 (kernel.development.t6000 + 85768) [0xfffffe000870cf08]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; psynch_cvcontinue + 568 (kern_synch.c:1359 in com.apple.kec.pthread + 14548) [0xfffffe000bdf5bc4]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; unix_syscall_return + 464 (systemcalls.c:287 in kernel.development.t6000 + 8396820) [0xfffffe0008efa014]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; thread_exception_return + 48 (sleh.c:876 in kernel.development.t6000 + 2478656) [0xfffffe0008955240]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; user_take_ast + 12 (kernel.development.t6000 + 49644) [0xfffffe00087041ec]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; ast_taken_user + 448 (ast.c:259 in kernel.development.t6000 + 412488) [0xfffffe000875cb48]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; kperf_thread_ast_handler + 320 (action.c:536 in kernel.development.t6000 + 2217900) [0xfffffe00089157ac]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; kperf_ast_sample_max_stack_phase + 92 (action.c:494 in kernel.development.t6000 + 2218152) [0xfffffe00089158a8]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; kperf_sample_user_internal + 72 (action.c:144 in kernel.development.t6000 + 2215272) [0xfffffe0008914d68]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; kperf_ucallstack_sample + 116 (callstack.c:346 in kernel.development.t6000 + 2223232) [0xfffffe0008916c80]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; backtrace_user + 740 (backtrace.c:548 in kernel.development.t6000 + 416220) [0xfffffe000875d9dc]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; copyin + 108 (copyio.c:286 in kernel.development.t6000 + 2428512) [0xfffffe0008948e60] (running)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; _pthread_cond_updateval + 192 (pthread_cond.c:978 in libsystem_pthread.dylib + 16048) [0x1978afeb0]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; thread_preempted + 0 (ast.c:84 in kernel.development.t6000 + 413276) [0xfffffe000875ce5c] (runnable)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; __gettimeofday + 12 (libsystem_kernel.dylib + 20544) [0x197876040]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; fleh_dispatch64_common + 164 (kernel.development.t6000 + 47984) [0xfffffe0008703b70]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; fleh_synchronous + 40 (kernel.development.t6000 + 48040) [0xfffffe0008703ba8]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; sleh_synchronous + 1320 (sleh.c:1099 in kernel.development.t6000 + 2480012) [0xfffffe000895578c]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; sleh_synchronous + 1320 (sleh.c:1099 in kernel.development.t6000 + 2480012) [0xfffffe000895578c] (running)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; ??? (EABackgroundAgent + 7107568) [0x10335f3f0]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; DYLD-STUB$$clock_gettime + 0 (libc++.1.dylib + 414144) [0x19782d1c0]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; thread_preempted + 0 (ast.c:84 in kernel.development.t6000 + 413276) [0xfffffe000875ce5c] (runnable)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; ??? (EABackgroundAgent + 7141592) [0x1033678d8]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; ??? (EABackgroundAgent + 7137132) [0x10336676c]&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; ??? (EABackgroundAgent + 7156952) [0x10336b4d8]&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; *1 &nbsp; &nbsp; thread_preempted + 0 (ast.c:84 in kernel.development.t6000 + 413276) [0xfffffe000875ce5c] (runnable)I was able to work around it by killing&nbsp;EABackgroundAgent. But a real bug fix would be great, please.

dormouse650 · Answer

This seems to be fairly reproducible. When I try to launch Sims 4, EA.app fails to launch. If I go and kill its background service, then I can launch EA.app, but only until the next time. For something I paid for, that used to work (Origin), this is pretty lousy. What information do you need to root-cause it?

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EA App doesn't start up

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