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ahbarnes19694's avatar
3 years ago

EA App "download and install the required update" issue

When I opened the EA app, a pop up appeared "download and install the required update, a mandatory update is required to stay online. Restart the EA app to apply the update" there is an option to download and install or to restart. Whenever I select either, it closes the application and then throws me back into a loop with this same pop up. I'm unable to interact with the app other than to choose to download or restart from which the loop continues. Can anyone advise?

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ahbarnes19694 Hey if you are still running into an issue try the following

    • Repair/Verify your game based on which client you are launching from
    • EA App's Cache (Top Left Menu > Help > App Recovery)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click fix all selected issues

    DNS Flush

    1. Click the Start button. It’s the Windows logo in the bottom left corner.
    2. Select Command Prompt.
    3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
    4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
    5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
    6. In the command prompt window, type ipconfig /flushdns.
    7. Press Enter.
    8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.

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