Forum Discussion
EA_Leeuw
Community Manager
1 year agoHey @UrDaddison,
Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?
- Close/Exit the EA app.
- Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
- *If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
- In the "License" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
- *If you can't see any, please enable the "View hidden files and folders in Windows" option via these steps.
- Open the EA app again and perform an App Recovery (clear cache).
- Try to launch the game again, the game should now work.
Bel_Thorne
8 months agoNewcomer
I didn't have anything in the License directory until I ran the EA app as an administrator. I launched my game and it didn't ask me to log in again. Hopefully that's a permanent fix and that it helps someone else, too.