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UrDaddison's avatar
UrDaddison
2 years ago

EA app error "DisplayName field missing from registry"

Trying to launch the Sims 4. I played for 5 hours yesterday and today I cannot launch the game. I legally own every pack. I typed in my username and password multiple times. It accepts it, redirects ...
pc
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @UrDaddison,

Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?

  1. Close/Exit the EA app.

  2. Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
    1. *If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
  3. In the "License" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
    1. *If you can't see any, please enable the "View hidden files and folders in Windows" option via these steps.
  4. Open the EA app again and perform an App Recovery (clear cache).

  5. Try to launch the game again, the game should now work.
Bel_Thorne's avatar
Bel_Thorne
Newcomer
2 months ago

I didn't have anything in the License directory until I ran the EA app as an administrator. I launched my game and it didn't ask me to log in again. Hopefully that's a permanent fix and that it helps someone else, too.

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