Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 20.07.23 21:00
Summarize your bug I have to type my password every time I start EA App
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the EA App type password and choose save password. Next time log in or next day you have to log in again
What happens when the bug occurs? It does not remember the password, I have to type my password every time I start EA App
What do you expect to see? It remember the saved login details, like every other game launcher!
It is ridiculous that in 2023 this game launcher still cannot save login information. This has forced me and others to stop buying games from EA and buy them on the steam app which remembers login information
(cm edit - updated thread for tracking)
Not only do I have to log in every time, but now it also sends a code to my email before I can even get into it. Beyond frustrating for just a game app, it's like getting into fort knox just to play your game
I have been having this "not remembering login" error for quite some time. Flushing the cache does not help. Admin rights do not help. And falling back to the Origin app is no option either, because only the EA app lets me connect to other gaming platforms, e.g. Epic. I need that connection for validation, because I bought Battlefield via the Epic store. And truly, Battlefield is the last game from the EA universe that I am actually still playing. EA has become that bad and irrelevant. If if were not for the stupid app requirement, I would not visit any EA franchise anymore at all. Worst company, worst software. And I say that as someone that uses Ubisoft launcher, which is widely regarded to be a steaming pile of ... you know.
To anyone who is curious.. I did the reformat of my machine I was talking about, complete partition delete then create new partition, format again for extra safety and did a fresh Windows 11 install using the official Microsoft USB install maker tool.
Installed all drivers and various reboots
Installed windows updates
Installed my game launchers
Once again, only EA forgets log in details.
The app is broken. I consider this absolute proof as this is as clean an install as can possibly be done.
I have tried logging in both with game pass and my EA account, after a reboot it definitely forgets but I have not rebooted for a few days at this time and it forgets after a few hours.
The EA app is broken. Period.
Ended up here as looking for a solution. Needs fixing, its a right pain.
