Forum Discussion

Simzinoz's avatar
Simzinoz
8 months ago
Solved

EA APP ICON is White/Blank and doesn't open/launch?!

Two days ago it was fine. The icon's color was red/orange. Today it's like white/blank. And when I click it. I doesn't work. 1- I tried restarting the computer. 2- There isn't anything to close in ...
pc
technical issues
  • alichapralicha's avatar
    alichapralicha
    8 months ago
    @Simzinoz okay, i figured it out. you should download the ea installer from an ea website. then you should open this installer and a window will pop out where you can choose to run the app or repair. click repair and restart pc and log again into ea. i had to repeat this whole process 2 times so it might not work right away. hope this will help!!
StingrayX's avatar
StingrayX
8 months ago

Actually, I believe I just got it to work, I went through the Xbox PC app and chose EA Play (since I have Game Pass Ultimate) and it said to choose EA Installer, so I did. Then it said I already had it installed, so I hit repair and it's working now. I'm not sure if you can do it through the Xbox app without Game Pass, but you can give it a try.

  • Simzinoz's avatar
    Simzinoz
    8 months ago
    @StingrayX Unfortunately I don't know what is Xbox PC app. I don't have a xbox. I just play The Sims 4 in my computer. I only use EA app for that. And I don't have Game Pass Ultimate. ☹️
    • alichapralicha's avatar
      alichapralicha
      8 months ago
      @Simzinoz okay, i figured it out. you should download the ea installer from an ea website. then you should open this installer and a window will pop out where you can choose to run the app or repair. click repair and restart pc and log again into ea. i had to repeat this whole process 2 times so it might not work right away. hope this will help!!
      • EA_Pulsar's avatar
        EA_Pulsar
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Thank you for sharing the steps, @alichapralicha Let us know, @Simzinoz if that works for you as well. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,809 PostsLatest Activity: 25 minutes ago