EA App INST Errors When Installing

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@ccf5bb90f7b99e0a wrote:

something that helped me getting more hints about the issue was to search for my error number into the latest EA_app_[...].msi.log file (in C:\Users\{}\AppData\Local\Temp folder)

not sure why this is not advertised anywhere, but it helped a lot in my case (searching for 1603, my error number, and getting the failing stacktrace) so maybe it could help you 🙂

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Building on this reply: 

For anyone who still hasn't resolved their problem through the guide or had the same error i did ( INST-18-773, which still doesn't have a solution on there), in the log file saved in the C:\Users\{}\AppData\Local\Temp folder, search for a url that contains 'origin-a.akamaihd.net/EA-Desktop-Client-Download/' , then copy the whole URL (up until .msi) and paste it in your browser window to download the installer manually instead of via the EA app installer exe. Downloaded and installed the app that way with zero problems.

I keep getting this error code when trying to install the EA App. I followed the directions in the FAQ thread with downloading the C++ files, but I still can't get the app to download. Does anyone have any tips or recommendations? 

I ultimately had to reset my PC to fix this issue.  I hate having to reload everything i have but it's been the only solution that's worked.  If I didn't have so many EA games i would have just abandoned it.

Can someone please tell me why every time I try to download EA app. I continuously get Error Code: INST-3-1321, I "DID NOT" have this issue with "ORIGIN" 😢

(cm edit - merging to larger thread, changed fonts)

I'm out of options to try as well.  I used the .msi file to try and install the app, but it stopped when the background service wouldn't start.  I checked the permissions and they look ok, but that was error message that I had.  This is about the most info I've been able to get as to why it's not working, and I've given up after this.

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@DomArgo wrote:

I'm getting desperate here, I've tried everything in this thread multiple times, touching things in my pc so deep that it's starting to give me problems, and that's not ok. I now have a pop-up everytime I restart it, and I can't even understand where it comes from. And yes, I followed the instructions to the letter (and I have a bit of education in IT, so I don't even imagine what mess I could've caused if I was a base user, the people the installation should be catered toward).

I can't even do the ever requested "EA App Error Report ID" because the folder "Eletronic Arts" of "C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs" only has a "EA services" folder, and no "Logs" inside it. Even that is not done well!

I haven't been able to install this app for 3 months, always getting the INST-14-1460 error, and soon I won't have as much free time to enjoy them as I have now, so it especially frustrating.

No resolution of a months old problem from EA, no responses, no alternative way to play them, no refund available! How has no one yet sued this company is a wonder to me.

Seriously, I can understand having a problem you can't yet fix, but you can ask me to have patience for a few days, not for MONTHS. At that point you need to at least give us an alternative, like Origin back? I don't care if it costs you money, or work, or whatever. You need to take responsibility for things like this, is so basic I can't even understand how it's possible it's happening.

(cm edit - changed fonts)

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@DomArgo Hey, I want to add this for the team to review. Just to verify, when you go here C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and not through C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs You are not seeing the folder? 

If not, can you do a Windows search for (EACrashReporter)? by going to just the C: and typing that in? If you have a secondary drive please do so there as well.