Forum Discussion

Seasoned Newcomer

2 months ago

EA app is censoring literally EVERYTHING. Please help

I don't know what's going on, but my EA app appears to be completely broken, perhaps I have a penalty on my account but as far as I know I do not because I already checked for that. This started h...

bug

ea app functionality

holger1405

Hero+

2 months ago

tinylessons mysticfairy1

Do you have the UTF-8 Unicode beta enabled in your Windows 11 language settings?

If not:

Please clear your temp files:

Press the Windows key and "R" at the same time to open the Run dialog box.
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
Run "Revo Uninstaller" > Deinstall EA app.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All > Delete.
Restart the PC
Download a new EA app setup exe from here. (Do it even if you already have the installer!)
Install EA app.
Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator.
Test.

tinylessons

Seasoned Rookie

2 months ago

holger1405 I confirmed UTF8 is turned off. For whatever it's worth, I suspect the issue is on the side of the EA app itself. I ran some tests and found the chat system censors entire messages written in Arabic and Cyrillic (Russian), including neutral text copy/pasted from Google Translate. This suggests the chat filter is failing closed on non-Latin scripts rather than detecting profanity. It is also something new that just arose. I was able to chat perfectly fine on the app until Saturday. As of Saturday morning, it censors nearly everything. The only words I appear to be able to use are very short and in English (yes, no, I, hello).