EA App is not showing DLC after redeeming code

31 cases generated for 1 issue!

I know, @fkirenicus it's driving me absolutely mad! I've been reading reviews on Trustpilot https://uk.trustpilot.com/review/www.ea.com - 95% negative reviews for EA Help and EA doesn't do anything about it. They just keep getting more greedy for money...

Oh boy, I have exactly the same issue, I have been trying to solve it, I already did a reboot of the PC, reinstalled EA APP, made a recovery, cleared cache and finally uninstaled the Sims 4. Nothing worked.

The thing is that In Game it appears as owned (but not installed, sadly), so this is telling me that the EA app is buggy and glitchy as hell. In my case the DLC is City Living

I don't know,  support team is not giving any solutions, they don't even read what you type in the chat xD 

I guess we will have to wait until next app update.

Please let me know if you manage to solve it and how you dit it.

I attach the "best" response I got from one of the agents:

<<Thankyou for waiting. I have checked the issue in the account with the team and team have told me that there is a bug in the account due to which the issue is occurring, but there is no need to worry as we have a special team who handles such type of bugs. So now what I am doing is sending the case to the team to fix the bug and solve the issue. I have sent the details of your account to the team. Now team will look into the issue and fix the issue which comes from our end. Meanwhile I will request you to wait for the time being>>

Cheers!

Hi @AztecDragon27, EA Help of more than 12 different names has given me different reasons such as;

• My code has been redeemed to my other account  - I only have one account.
• I'm not supplying the correct email - I only have one and I was using it for correspondence.
• I've already redeemed the code - even though it told me when I first redeemed it that it was accepted.
•  That I need to purchase The Sims 4 base game - even though I've been playing it since 2017.

After all these excuses, I had an email telling me that there was an error on their side and I'll have to open another case!

I agree with you also about them not reading what we send them as they told me to speak with someone else via "Live Chat", but it's not available! I told them this then they sent me a reply telling me to use "Live Chat"!!

This proves to me that they are not trained.

@fkirenicus I don't think EA can be bothered. As long as they are making money, they don't give a darn about anything else.

And @AztecDragon27, I will definitely let you know if I manage to solve this unnecessary problem but there again, we are talking about EA...  

Two months ongoing. No game. No response from EA Help.

No surprise. 

Why doesn't EA Help respond to emails?