EA App is not showing DLC after redeeming code

Hi @AztecDragon27, EA Help of more than 12 different names has given me different reasons such as;

• My code has been redeemed to my other account  - I only have one account.
• I'm not supplying the correct email - I only have one and I was using it for correspondence.
• I've already redeemed the code - even though it told me when I first redeemed it that it was accepted.
•  That I need to purchase The Sims 4 base game - even though I've been playing it since 2017.

After all these excuses, I had an email telling me that there was an error on their side and I'll have to open another case!

I agree with you also about them not reading what we send them as they told me to speak with someone else via "Live Chat", but it's not available! I told them this then they sent me a reply telling me to use "Live Chat"!!

This proves to me that they are not trained.

@fkirenicus I don't think EA can be bothered. As long as they are making money, they don't give a darn about anything else.

And @AztecDragon27, I will definitely let you know if I manage to solve this unnecessary problem but there again, we are talking about EA...