I am having a big problem with the EA app itself.For some reason, whenever I try to play any EA game or the app tries to run on its own, I am met with an error stating that "The app cannot be found".When that happens, I know how to TEMPORARILY fix the problem so I just reinstall the EA app installer which I have redownloaded countless of times but for some reason, I cannot find any files named "EA app installer" when I manually go look for them despite clearly seeing that the website tells me I have multiple copies of it.Is there a way to PERMANENTLY fix the issue? I would appreciate it if there was a way to and someone could help me! Thanks in advance 🙂

@Dvdre Have you also tried to scan your system registry with any app like CCleaner? Also, what antivirus program do you use on your computer? Spoiler (Highlight to read) While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page. EA does not benefit in any way, monetarily or otherwise, from the promotion of this program. While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page. EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

Please make sure that your crap app isn't effected by antivirus software unlike normal decent software such as Steam, also whilst on subject of crapness, how about not taking 5mins plus to send a verification email on login and then certain programs such as Geforce Now time out. EA you really are a joke company!

@123546739280192 This happens to me every so often. I hit the shortcut to open the Sims 4 and it says Origin cannot be found. Redownloading the app as we speak and hoping everything is still there!

I am trying to play Mass Effect 2 Legendary Edition, which I bought on Steam. I have to open Steam and open the EA app, then launch the game from Steam, then wait 2 or 3 minutes before the game launches. Next time I try, there is no EA app to launch. This has happened THREE TIMES. But the computer won't let me reinstall EA because it says it is still running. But it does not exist. Extremely frustrating. EA app is the worst in the gaming world, by far.

EA App keeps deleting or uninstalling itself

13 Replies

EA_Pulsar
Community Manager
8 months ago
Hey @123546739280192

Please make sure that your antivirus software is not blocking the app by adding it to the exclusions list.

This could also be an error in the system registry, so make sure to scan your registry a couple of times with any app of your choice.
Dvdre
8 months ago
I am trying to play Mass Effect 2 Legendary Edition, which I bought on Steam. I have to open Steam and open the EA app, then launch the game from Steam, then wait 2 or 3 minutes before the game launches. Next time I try, there is no EA app to launch. This has happened THREE TIMES. But the computer won't let me reinstall EA because it says it is still running. But it does not exist. Extremely frustrating. EA app is the worst in the gaming world, by far.
EA_Pulsar
Community Manager
8 months ago
@Dvdre Have you also tried to scan your system registry with any app like CCleaner?

Also, what antivirus program do you use on your computer?

Spoiler

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.
Calufur
5 months ago
Please make sure that your crap app isn't effected by antivirus software unlike normal decent software such as Steam, also whilst on subject of crapness, how about not taking 5mins plus to send a verification email on login and then certain programs such as Geforce Now time out. EA you really are a joke company!
Calufur
5 months ago
It really is atrocious
xemily91
Rising Vanguard
4 months ago
@123546739280192 This happens to me every so often. I hit the shortcut to open the Sims 4 and it says Origin cannot be found. Redownloading the app as we speak and hoping everything is still there!
almendraradio
4 months ago
Hi, I have this issue as well, but I do not have any antivirus software installed on my computer.
s0_pUnK
4 months ago
The EA App is the suckiest suck that ever sucked.
I purchased this and it came with with the ORIGIN app
and if ORIGIN wouldn't run,
you still could play offline in single player mode.
NOW
EA took over and doesn't run OR JUST uninstalls itself,
you can't play a damn thing
on OR offline
SeventoSix
2 months ago
@xemily91 Same issue on my end.
tostbrot150
2 months ago
Im having the same issues for about 1 year now had to repair the EA App like 15-20x;
i don't have any other AV active or installed other than Microsoft defender.
when i look in the files there is no .exe in the " EA Desktop - >EA Desktop " folder NONE so no wonder all the links are broken.
Repairing EA App via the installer works but its really sad to see such subcomplex coding from such a big and wealthy company. i wonder where the money goes that I payed for the games... no wait, i do know and its not the launcher to play all their games nor the games themselves, its the execs and sh** holders.

also reading the comments about EA's mail sending, just the log in, to write this, it took 5 mins to receive the auth code.
just for giggles i did a little vs. test run and tried email from all big launchers in the meantime and they all send the mail before EA did theirs. its just pathetic.