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ytMAAKASA's avatar
ytMAAKASA
Seasoned Newcomer
10 months ago

EA App Not Connecting via Xbox App on PC – Tried Everything

Hey everyone,
I’m having an issue where the Xbox App on PC can’t connect to the EA App. I get the message:

We’re having trouble connecting to EA App. Try restarting the Xbox App or contacting EA App support.

I’ve tried everything:

-Reinstalled both Xbox and EA App
-Cleared EA App cache (AppData\Local\EADesktop)
-Repaired Gaming Services and Xbox App
-Searched everywhere on internet
-tried contacting EA and XBOX weren't helpfull
-Launched EA App first, then Xbox App
-Rebooted multiple times

Basically anything you can think of... i want to connect it because i have game pass on xbox and play some games that are on there. Please anybody help my head is gonna explode from this, just makes no sense. 

account linking
error code
pc

11 Replies

  • ytMAAKASA's avatar
    ytMAAKASA
    Seasoned Newcomer
    10 months ago

    also i would like to mention that sometimes, with that message we're having trouble connecting..- like right now there is error code, here it is: Error code: -2147221163

  • HidayeteErdiren's avatar
    HidayeteErdiren
    Seasoned Newcomer
    9 months ago

    on xbox app go to game pass tab and click on ea play. there will be a download button dowload ea app even though you have ea app and it will do a pairing and ea play will be active on ea app. this solved my problem hope it helps

  • wildstoo's avatar
    wildstoo
    Newcomer
    9 months ago

    HidayeteErdiren is correct. Uninstall the EA app if you already have it. Open XBOX app, go to Game Pass tab, click the EA Play button and install the app from within the XBOX app. It'll look like it's doing nothing (xbox app is very good at looking like it's doing nothing) but it will install the EA app. After it's done, clicking the Explore the EA app button should launch the EA app and it should all work. Installing it from within the XBOX app is the key.

  • PcPlumDog's avatar
    PcPlumDog
    Newcomer
    8 months ago

    Still an issue. If I install a game through the EA launcher the game works. If I then enable the extension which is only available through Game Pass to tab (I don't have the subscription, nor do wish to have it just won't get the usage). The Xbox app shows the game installed but no way to launch it. Very frustrating, I fired up my Xbox app to find the Ubi Soft launcher added to the list of those available, come on @EA. 

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