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Snowblindangel's avatar
Snowblindangel
Seasoned Newcomer
2 months ago
Solved

EA App not registering my steam games??

Hi!! I recently bought sims 1 and 2 legacy from steam, today i have the ea app after not having it for a while, my steam is connected, but it's only saying i have the sims 4, it isnt just the sims ei...
  • EA_Poppy's avatar
    EA_Poppy
    2 months ago

    Snowblindangel​, I would really suggest that you reach out to EA support. As mentioned before, they can check this on your account, which I don't have access to from my side here, so my options are limited.

    Please open a case here:
    https://help.ea.com/en/help-home/

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Snowblindangel​,

You most likely logged in to the wrong account. Do you remember having used a different EA and/or Steam account in the past?

If you cannot remember any other login details, you best reach out to EA support for further help here. 

  • Snowblindangel's avatar
    Snowblindangel
    Seasoned Newcomer
    2 months ago

    Hey poppy!! I don’t have any other EA or steam accounts, I’ve been using the same one for quite some time now, I did used to use my moms account, but there is a huge difference between the two and we now use a separate computer with separate accounts, I made my steam and EA account ages ago before I changed computers but when I did like a month later or something EA brought out the legacy collection which I was allowed to purchase  (I’m 16 btw lol), so I did, it shows up in my steam library and on my desktop fine, just my EA library

    • EA_Poppy's avatar
      EA_Poppy
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Snowblindangel​, if you recently linked a new EA account to your Steam account, the games that used to be on the other EA account, would not transfer over.

      If you purchased The Sims Legacy on Steam, you would need to play it there.

      I can't check your account details here, so you best reach out to EA support, as suggested in my last message. 

      • Snowblindangel's avatar
        Snowblindangel
        Seasoned Newcomer
        2 months ago

        I don’t have any other EA accounts, I bought them from steam and I recently got back my EA account, I have not made any others at all, I bought everything EA wise on my own account, on my own steam, on my own card, on my own EA account, I don’t have anyone else’s account from like my family or whatever I can log into, it’s just me, nobody else uses my personal laptop, I don’t have any alternate accounts, I don’t have any other steam accounts on my laptop, I purchased everything by myself :)

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