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Fat00m1239's avatar
Fat00m1239
Rising Newcomer
2 months ago
Solved

Verification Code won't send

I'm unable to receive EA verification codes on my Yahoo email. I've checked spam, waited, and tried multiple times. I'm on PC and can't sign into my Sims 4 account. Please help verify my account or change the email.

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  • EA_Lanna's avatar
    EA_Lanna
    1 month ago

    Hi Fat00m1239​, 

    I wanted to check in and see if you were able to get your verification code through.

    If not, you will need to contact our support team directly, as we can't make account changes such as updating your email or disabling your security codes through the forums. These changes require account verification, and our support team is equipped to run those checks. 

    To reach them, open this guide and scroll to the bottom. Click on the 'Contact us' button, and it will ask you to fill out a help ticket before submitting. 

    - EA_Lanna

2 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi Fat00m1239​, 

    I wanted to check in and see if you were able to get your verification code through.

    If not, you will need to contact our support team directly, as we can't make account changes such as updating your email or disabling your security codes through the forums. These changes require account verification, and our support team is equipped to run those checks. 

    To reach them, open this guide and scroll to the bottom. Click on the 'Contact us' button, and it will ask you to fill out a help ticket before submitting. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi Fat00m1239​, it looks like things have gone quiet here, so I'll close this thread. I hope the advice shared was helpful and that you were able to get things sorted with your verification codes. If you run into this again or have new questions, please feel free to start a new thread.

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