The sims game not available for purchase and has an error when downloading

hello ive been trying to download the game on my dell laptop for some time now, i cleared the cache, have more than enough space 460gb, and reinstalled the ea app, reset my laptop, and it stills shows me this message when i want o download it. "there is a problem with your download"...

i also asked on reddit and some one said it might be an anti virus issue but i stopped mt antivirus settings and made ea an exception but sill cant download. now is the next day and i went to try again but the free games on the left menu where u can immediatlly download them is gone???

please help me, thankss.