ea app opens to blank screen
The EA app opens to a blank screen, and most of the menu options don't work. After about 5-10 minutes of inactivity, the app says it's unable to connect to the server and needs to restart. Restarting...
Forum Discussion
EA_Barry
Community Manager
Community ManagerTry the following steps:
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Turn of any other overlay you may be using
- Temporarily disable your antivirus software
Thanks.
Doing the same for me, gone through all the fixes in the fixed thread. Still showing blank screen. Running on Windows 11 on my PC, tested on my laptop which is running Windows 10 and works fine
I had the same problem. I am on windows 10. I clicked on the menu(3 lines in the upper left corner) then clicked view, then clicked reload page and it is running fine now
