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4evagaga's avatar
4evagaga
Rising Novice
1 year ago

EA app says that 2 games' content has been removed from my device.

I just re-downloaded Sims 4 to a new laptop.Says that on October 21, 2022 "Life of the Party" and "Up All Night" digital content has been removed because it's no longer downloadable or playable throu...
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 year ago

Hello,

Were you accessing the extra Digital Deluxe Content through a previous EA Play membership, or had you fully purchased that upgrade? Please look over the order history for your EA account to verify how you were accessing this content. 

4evagaga's avatar
4evagaga
Rising Novice
1 year ago

While I have used EA play for an extremely short period. I own the original Sims 4 and bought it in 2019. When I switched from a computer with a cd to one without the base game had become free.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Please reach out to the live support team so they can review your account details a bit further and see what's causing this error- here on the forums we aren't able to access your account information to take a look.

    You can contact live support by submitting a request here. 

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