EA app Shows Blank Screen
My ea app is blank and I have tried everything possible to get it on it’s been weeks now I’ve tried to contact ea and it’s very difficult to do so I’ve spoken to two people and no help!
I have...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@nat221190 There are a few ways to get this to show some of which I am sure you have tried.
- Go to the Control Panel
- Programs and Features
- Uninstall EVERY SINGLE Microsoft C++ Redistributable
- Download the EA App installer but DON’T RUN YET
- go to VC-Redist and download the appropriate architecture of the latest C++
- Install the C++ Package
- Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER
- Restart Computer
- Install EA App
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Check that the EA app is fully updated
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Make sure the EA app or other launcher is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste %ProgramData%
- Navigate to Electronic Arts\EA Services
- In the license folder, you can delete all the files
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER".
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
