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hailie482's avatar
hailie482
Rising Novice
2 years ago

EA app stuck loading, unable to download games

Hello, I've had this issue for the past three days, and everything I have tried has not been able to fix it. Hoping I can find a solution here. I just got a new PC. My laptop is unable to run The Si...
pc
technical issues
SansGelatine's avatar
SansGelatine
Icon for EA app Team rankEA app Team
2 years ago
@hailie482 Hi, can you please submit an error report (top left corner of EA app) and share the report ID here?

Also, what country are you in?
  • hailie482's avatar
    hailie482
    Rising Novice
    2 years ago
    @SansGelatine 81fa36fc-197d-45a6-bed4-393c668cf969 I'm in the US
    • SansGelatine's avatar
      SansGelatine
      Icon for EA app Team rankEA app Team
      2 years ago
      @hailie482 Thank you, I have forwarded this to the development team to review.

      Does viewing any other game pages work, or do you see the same error?
      • hailie482's avatar
        hailie482
        Rising Novice
        2 years ago
        @SansGelatine yes and no. i can view their pages and add ons, but i get the same error where i can't download them or see any game stats

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