Forum Discussion

07Tango's avatar
07Tango
3 years ago
Solved

EA app stuck on 'Applying Update'

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) No error report
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 16.11.2022 21:30
Summarize your bug EA App is, hands down, the worst game client i have ever used. Game is stuck on 'Applying Update' for Apex Legends with a time of "NaN%"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download the EA app, it's terrible enough that all you need to do is try and update a game.
What happens when the bug occurs? I can't update Apex Legends
What do you expect to see? The update installed and ready to go.

‌

I used the Origin app, it was fine and had no issues. I made the worst mistake of going to the EA app and can now not go back it seems (I have honestly tried). 

I don't understand the logic behind stopping an App that has been working for so long, for another app which is in Beta and is proven to not work. Your forums are littered with people having problems and not getting solutions, so part of me expects this is the end of my Apex playing time after years of playing. 

Yes, i have tried clearing my cache. No, it does not work - shocker!

bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago

    Solved

    Hi everyone, 

    The EA ap dev teams have deployed a fix for this issue. The most recent version of the EA app is 12.80.0.5337, which contains the fix. It can take some time for the update to reach all players, but it shouldn't take longer than 24h-48h. Alternatively, you can run the EA Updater program (that is installed on your PC when you install the EA app) to force-download the new EA app version.

    If you are still experiencing this issue after updating the EA app to version 12.80.0.5337 (or newer), please let us know here in the thread.

    Thanks!

    If you continue to experience this error, it would be appreciated if you could share some data with us that allows the EA app dev team to investigate the issue.

    Could you share the EA app logs & the EA Error Reporter ID with us, here in the thread?

    The EA app logs can be found in "C:\ProgramData\EA Desktop\Logs" and "C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs" (without the quotation marks) and it would be nice if you could put them in a .zip or .rar file and upload them here as a post attachment.

    Please also generate an EA app Error Reporter ID and share this ID here. The EA Error Reporter ID can be generated by clicking on the hamburger menu in the top-left corner > Help > EA Error Reporter.

    Many thanks in advance!

194 Replies

  • amber_ilumire's avatar
    amber_ilumire
    Seasoned Ace
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Game Update
    When did this happen? (dd.mm.yy hh:mm) 14/10/22, 10:41
    Summarize your bug When installing a game update for the Sims 4, the update gets stuck once it reaches the 'Applying Update' stage and does not complete.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Attempt to update the Sims 4.
    What happens when the bug occurs? The update gets stuck once it reaches the 'Applying Update' stage and does not complete.
    What do you expect to see? The update to finish being applied and completed so that the game can be played.

    ‌

    I am unable to download an update for the Sims 4 on the EA app. The update gets stuck once it reaches the 'Applying Update' stage and does not complete. I have uninstalled and reinstalled the EA app, ran the program as an administrator and cleared cache through app recovery, however nothing has resolved the problem.  

  • DumbWaysT0Die's avatar
    DumbWaysT0Die
    3 years ago

    Exactly the same with Apex Legends , i switched from Origins to EA App , clearing the app's cache doesn't work.

    Disappointed with switching from Origins , although it wasn't good , this seems worse.

  • makalaye's avatar
    makalaye
    3 years ago

    I'm having the same issue. "Applying Update" gets to 7% before starting over and trying to apply again.

    Has anyone found a solution?

  • King_Ironsight's avatar
    King_Ironsight
    3 years ago

    I'm having the same problem with the EA App trying to update apex, thank god warzone 2 is coming out tomorrow so I dont need to deal with EA for a little while

  • deblake60's avatar
    deblake60
    3 years ago

    Yeah, same here. There's no one at EA can help??? I've been on the latest Apex update (11/16/22) for 2 hours now. Clearning cache was a joke. I think EA jumped the gun with the app vrs Origin Launcher.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @07Tango,

    Thanks for your post.

    Am I correct in saying that the issue that you're having is that the EA app itself isn't stuck in applying an update, but that an update for Apex Legends is stuck on Applying Update, with a time that shows NaN%?

    If so, could you please post a screenshot of this by any chance?
  • coenvdree's avatar
    coenvdree
    3 years ago

    Hi I have the same issue, this was a 2gb update and has been trying to apply this for like the past 45 min. Different game but same issue, see also screenshot.

  • ClamStr0uder's avatar
    ClamStr0uder
    3 years ago

    Having the same issue with Madden 2022, please see screenshot. I've been stuck on this for over an hour, was this update pushed through the SDLC and QA'd properly?

  • ClamStr0uder's avatar
    ClamStr0uder
    3 years ago

    Worth mentioning I purchased this game yesterday, with the idea of playing it on my day off today.

    Trick me once, shame on you. Trick me twice, shame on me. I will never buy another EA product if this isn't resolved shortly, what a waste of time and money.

    I will be contacting customer support for a refund if no timely resolution is found.

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