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charwak's avatar
charwak
New Novice
5 days ago

EA App won’t update my game

I posted this in the SIMS forum too but thought it fits better here - 

My Sims 4 game is still on version 1.115.235.1020 and there’s no option to update it in the EA app. This has never happened before, all updates previously have been fine, in the app the ‘play’ button said ‘update’ when one was required. The app is online, automatic updates are still set to on, I’ve repaired the game, I’ve restarted the app and my machine, I’ve cleared the cache in the EA app and I’ve uninstalled the EA app and reinstalled it from the EA website. Is there a way I can force the update either in the EA app or not?

 

pc
technical issues
updates

6 Replies

  • pickapon's avatar
    pickapon
    New Adventurer
    5 days ago

    I'm stuck on the older version too. Exact same issue as yours - but I'm stuck on version  1.116.202.1030

  • pickapon's avatar
    pickapon
    New Adventurer
    5 days ago

    it's finally become available for me now in the app - not sure why there's been a delay

  • charwak's avatar
    charwak
    New Novice
    5 days ago

    Thanks - maybe there’s just a delay on mine too, I’ll keep checking!

  • Freyja2288's avatar
    Freyja2288
    Rising Rookie
    4 days ago

    That's a repair, not an update (and yeah, it does show a notification "failed to update" or sth like that). There's a known issue with Enchanted by Nature when you try to repair it, it doesn't recognize the pack correctly as bought and in the library. They are aware of this issue and are working on it (according to the main post about it) since it premiered as many of us have the same problem. Unfortunately, there's been a radio silence ever since which means that they're probably still scratching their heads, thinking about the cause of this problem.

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