Community ManagerHi there,
Reinstalling the EA app should not affect your Sims 4 saves. However, if you would like to make a backup of your game saves, you can do so by following the instructions in this article: Backing up and resetting The Sims 4
To completely remove all EA app files from your system, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
Let us know if that helps,
