EA App won't let me buy Packs
The EA App won't let me pay /buy new packs. I want to pay with credit card and there is always an error message that says that it didnt work out and that I should try later or try another payment method (which I can't).
I already used the error reporter (which didnt work too btw and it only went through after several tries!).
Error ID: f2ef41f6-677a-4132-83de-d892acc34e57
It still wont work.
Things I already did:
- empty cache
- restart app
- restart pc
- wait and try again
Hi there @shiningani07
The following steps should help clear this up for you:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
