Forum Discussion

Adam_96PL's avatar
Adam_96PL
5 years ago
Solved

EA Desktop - Error code 10005

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 10005
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Problem with login to application
When did this happen? (dd.mm.yy hh:mm) 17.12.2020 19:15
Summarize your bug When I try login to EA Desktop App by e-mail, phone or EA ID i got Error Code: 10005 and I can't enter to application.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1) Open the EA Desktop App 2) Enter e-mail, phone or EA ID and password 3) Click Log in
What happens when the bug occurs? It shows window with message EC: 10005
What do you expect to see? I expect normal log in and ability to enter the app.

‌

When I try login to app I see message EC: 10005. Secreen of this error in the attachment.

bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Hi everyone,

    There was an issue on Sunday that caused players to get the error code 10005 when trying to log into EA Desktop.

    We fixed this issue on Sunday and you should no longer have any issues with logging in. If you're still having issues logging in, then please try the App Recovery Tool and clear the cache before rebooting your PC. 

    As this issue has been resolved, I'll lock this thread. 

    Should you encounter the 10005 error code again, then please create a new topic or post in an existing thread if there already is a topic. 

160 Replies

Sort By
  • DemonEdge93's avatar
    DemonEdge93
    5 years ago
    @Adam_96PL right click on windows buttons go to task manger and select EA games and then END TASK .. just did it and the application let me login
  • Nick553305's avatar
    Nick553305
    5 years ago
    @DemonEdge93 I did that before but it did not work at the time. It does now. My guess is that EA or the application was having some sort of server issue. I was only affected by this for about 15 minutes that I noticed.
  • Treemaybe's avatar
    Treemaybe
    4 years ago

    same thing is happening to me.  Nothing mentioned above or below has helped so far.

  • Tangatorsten's avatar
    Tangatorsten
    4 years ago

    Same issue here, other account work but not my main one. Tried changing password still did not work. Any news about this?

  • pedroperoz11717's avatar
    pedroperoz11717
    4 years ago

    Having this right now... Yesterday I was able to login/play normally. Today, I already tried killing the process, reinstalling everything, but nothing seems to resolve.

  • XikedJohn's avatar
    XikedJohn
    4 years ago

    Same thing for me, yesterday was using the app without any problem, now I can't open EA Desktop nor Origin.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,663 PostsLatest Activity: 30 seconds ago