Forum Discussion

prodHydrax's avatar
prodHydrax
5 years ago
Solved

EA Desktop "ACCESS DENIED"

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) aa31282d-cdc8-486a-8e77-6271352f2c61
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Can't even open EA Desktop due to not having permission on a server even though i was playing perfectly fine for the past week or so.
When did this happen? (dd.mm.yy hh:mm) 2021-05-16 10:17 AM
Summarize your bug I open EA Desktop and i am met with the blue background and in the top left of my screen it says as follows: ACCESS DENIED You don't have permission to access "http://pc.ea.com/en?" on this server Reference #18.dd784668.1621174062.14f71c54
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No clue. It just started occurring out of nowhere.
What happens when the bug occurs? I open EA Desktop and i am met with the blue background and in the top left of my screen it says as follows: ACCESS DENIED You don't have permission to access "http://pc.ea.com/en?" on this server Reference #18.dd784668.1621174062.14f71c54
What do you expect to see? I expect to see this issue resolved, I understand that the application is in beta and bugs are going to be common but I just wanted to play my games.

‌

Please see attached screenshot for proof. Thanks 🙂

bug
mac
pc
  • prodHydrax's avatar
    prodHydrax
    5 years ago

    FIXED IT MYSELF: I clicked on the App Recovery option and it somehow fixed it. Hopefully someone see's this reply so they can fix it seeing as i haven't seen this issue before

10 Replies

  • MAIKOMOE's avatar
    MAIKOMOE
    5 years ago

    EA Desktop was running fine yesterday but this morning when launching I get this "Access Denied" webpage. I highlighted the text and took a screenshot (attached). 

  • Netox0623's avatar
    Netox0623
    5 years ago

    Keep getting access denied on EA Beta. Logged out and in already.

    Reference #18.673a2f17.1620310775.4e47b2fb

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Netox0623 

    Are you getting this error when you try to download the EA Desktop or when you try to launch the app? 

  • prodHydrax's avatar
    prodHydrax
    5 years ago

    FIXED IT MYSELF: I clicked on the App Recovery option and it somehow fixed it. Hopefully someone see's this reply so they can fix it seeing as i haven't seen this issue before

  • FintanB141's avatar
    FintanB141
    5 years ago

    I ran the app as administrator after logging out and in didn't work for me. Hope this helps.

  • M_Ridley2122343's avatar
    M_Ridley2122343
    5 years ago

    Thanks the app recovery worked anyone wondering just go to the menu bar top left then it’s in help

  • lateagaingerald's avatar
    lateagaingerald
    5 years ago

    Happened to me too, after i left my EA desktop open and my laptop went to sleep. Logging out and logging back in doesnt do anything.. the app recovery however worked! Thank you for letting us know where it's located. it's in the help menu! XD

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