EA Desktop app crashes upon installation

@Utku0Kaya 

Please create a DxDiag in text file format and post it with your next reply.

Also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the launcer, copy the info to the clipboard, and save it to a text file.

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

@Holger1405

Hi,

I attached my files.

I read 1603 error code in the log files and i download vcredist all in one package install all of them but not fix my problem.

@Utku0Kaya 

The  installer crashes with a buffer overrun FAIL_FAST_FATAL_APP_EXIT_c0000409 exception.

That means the Windows Kernel detects the buffer overrun and shuts down the application (the game) immediately due to security reasons.

The "ucrtbase.dll" mentioned here has nothing to do with the problem itself, and it is a complicated error because there is no indication where it comes from.

1. Preform a full virus and malware scan of your system.
2. If you did not do it until now, preform a clean boot , disable your virus scanner and other security software as well as Afterburner or similar software if you use them, and test the Game in clean boot mode.
3. Hit Windows key and X.
   Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
   Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
   If errors are found, notify us. If no errors were found reaped steps 1 & 2.
   Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
   The system will start validating soon. If it throws an error, please list it here.
   After it reaches 100%, hit Windows key and X again.
   Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
   Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
   Post the message you receive at the end of the processes here.

@holger1405

I perform check health and sfc scan im attaching the results.

And i tried cleanboot, close my firewall and all security protections but unfortunely my problem contunies.

I send you DM can u read it?

@Utku0Kaya 

Please preform the Virus and malware scan.

You still use the MSI installer, right?

@Utku0Kaya 

Is Origin installed?

Try to install EA desktop in save mode, as described here.

@Utku0Kaya 

Yeah, that helps most of the time. 😉

Good that it works now. Have fun gaming!