EA Desktop app crashes upon installation
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
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The installer crashes with a buffer overrun FAIL_FAST_FATAL_APP_EXIT_c0000409 exception.
That means the Windows Kernel detects the buffer overrun and shuts down the application (the game) immediately due to security reasons.
The "ucrtbase.dll" mentioned here has nothing to do with the problem itself, and it is a complicated error because there is no indication where it comes from.
- Preform a full virus and malware scan of your system.
- If you did not do it until now, preform a clean boot , disable your virus scanner and other security software as well as Afterburner or similar software if you use them, and test the Game in clean boot mode.
- Hit Windows key and X.
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
If errors are found, notify us. If no errors were found reaped steps 1 & 2.
Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
The system will start validating soon. If it throws an error, please list it here.
After it reaches 100%, hit Windows key and X again.
Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
Post the message you receive at the end of the processes here.
I perform check health and sfc scan im attaching the results.
And i tried cleanboot, close my firewall and all security protections but unfortunely my problem contunies.
I send you DM can u read it?
- @holger1405
I perform malware and full virus scan its seems clean,
I tried normal installer and msi installer , i tried install different drives nothing changed. - @holger1405
Hi Holger i already tried this methods before.
There are people who have the same problem as me in other forums, they tried everything but they can't solve this problem.
The only solution we could find was formatting the computer.
Formatting solve our problem.
Thank you for your support.
Have a nice day.
