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Anarchy_J1's avatar
Anarchy_J1
Rising Newcomer
14 days ago

EA desktop app says it's online, but Sims 4 refuses to connect

I have been dealing with this for the last hour or so. The desktop EA app is online, it opens as online, it shows as online, but the Sims 4 absolutely refuses to connect and launch as online. Can any...
launching
technical issues
EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
2 hours ago

Hey Anarchy_J1​, 

Just checking in, are you still facing connection difficulties with Sims 4? 

If you are, please try closing background apps, clearing the EA App's cache, and restarting your device. If the game's online features are still unavailable, please uninstall the EA App, restart your device, and reinstall the app. 

It might be worth checking out the following connection troubleshooting steps as well. 

Let us know how it goes, thanks! 

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