Gallery Connection Troubleshooting/ Status: Online
This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.
If you continue to have issues, please create a new thread.
Current Status
Where to check for Info on scheduled maintenance
Troubleshooting
- The InGame Gallery is currently: ONLINE
- The Website Gallery is currently: ONLINE
Where to Check for Info for scheduled Maintenance
With changes made, there are no more scheduled maintanances.
If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side.
I don't have the gallery at all. All I see is the library
There are three reasons why you don't have access to the Gallery at all (no icon for it). In two cases there's nothing you can do about it. The Gallery doesn't work with those two versions. For the thread, check your options and adjust your settings.
- You're using the Legacy Edition of the game
- You have a child account
- You have online social features access disabled in your game options
I can't connect to the Gallery
There are several causes for this
- Firewall or Antivirus are blocking the connection. Make sure to allow access Origin/EA app and The Sims 4 through your security software (please consult the manual of your software on how to do that).
- There's an issue with your connection. If you can, try at a friends house or a public internet or through a phone hotspot if it also doesn't work through those (for troubleshooting)
- Try if it works with a mobile hotspot (for troubleshooting)
- There's a general issue with the gallery. Please see above for more info
- If you're running the game in any kind of compatibility mode, try removing that (for example Windows 8.1 when you have Windows 10)
- Delete your Sims Cache FIles
- Delete your Cache Files
- Try moving the Tray folder to the desktop. If you have a lot of items in there, it might cause issues.
- Try running CCleaner (please google for link, Windows only)
- Mac - Try the suggestions in the Origin/Mac connections issue post here
- Remove all your mods and test without
- Switch of VPN in your Antivirus
Further Suggestions by SimQARobo
See post below
My Uploads aren't showing in the Gallery
Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.
All Gallery items show as Red X instead of a picture
This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this: Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
All failed
I have no further suggestions at this point. Maybe contact support to see if they have other suggestions.
When posting it's good to provide your Internet provider and country. Maybe there's a pattern
