Forum Discussion

Rhavene's avatar
Rhavene
5 years ago

EA Desktop App won't recognize an installed game through Game Pass

I recently got EA Play through Xbox Game Pass for PC and Installed Battlefield V but now whenever I reopen EA Desktop App it isn't recognizing that it is installed and it is prompting me to redownloa...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago

Hey everyone,

Have you also tried clearing the cache by running the App Recovery program?

You can open the App Recovery by pressing on the Windows logo on your Keyboard and by going to EA > App Recovery. 

Casaganja's avatar
Casaganja
4 years ago

Sorry but this didn't work at all, reinstalled FIFA 21 about 3 times in the same week .. worst launcher on the planet ..Always issues with EA

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    @Casaganja if this only happens through the Xbox Game Pass, then please uninstall the EA app, launch the Xbox app and install the EA app through the Xbox app. 

    • ronshelby17's avatar
      ronshelby17
      4 years ago

      this did not work for me. any other solution?

    • Player331910254's avatar
      Player331910254
      4 years ago

      I have the same problem. I cant instal any games via EA app. Also i have XBOX Game Pass PC. I do all thing like clear cache, unninstal app, and nothing still the same. Only the massage restart computer and try again. 

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