EA Desktop Won't Let Me Download Games
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did ...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerPlease contact our Support team as soon as you can so they can pull up your account to verify you have an active membership. It sounds like you are either not logging into the correct account or do not have an active membership with Game Pass Ultimate.
https://www.xbox.com/en-US/xbox-game-pass/pc-games
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
@EA_Blueberry I've already contacted them and they told me I had a membership. They're the ones who told me to post my issue here because they can't solve it.
- EA_Blueberry
If you have an active Xbox Game Pass Ultimate membership on the Microsoft account you are logging in with, this should be fixed by deleting the EA Desktop app and install the game through the Xbox app.
I see that you posted on our main thread. Please continue this discussion there: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Known-Issue-Workaround-Unable-to-Download-EA-Play-Games-for-EA/m-p/10318518#M2741
Have you checked your Xbox account's subscription history to verify you have an active Game Pass Ultimate membership?
