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GrandmaChocolate's avatar
GrandmaChocolate
Rising Novice
5 days ago
Solved

EA expansion pack purchase blocked by EA

I tried to purchase the new expansion pack through EA, like I always do - I own them all. My bank said EA blocked the purchase because EA said I was "not present" at the purchase (??!!??)  How do I g...
  • EA_Solaire's avatar
    5 days ago

    Hi there GrandmaChocolate​ 

    We aren't able to look into your billing details or purchase history here on the forums, but you can reach out to the live support team so they can take a look and see what's happened here. 

    You can contact live support for more help on this by submitting a request here

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