Forum Discussion
3 years ago
@EA_IlliumDoesn't work, sadly. After I did the app recovery, the EA app opened smoothly, as usual. Once I clicked on "play", the launching game thingy was present for 2-3 seconds, then the whole EA app closed for around 5 seconds, following it's reappearing as if I never actually attempted to open the game.
Edit: Gyazo link to show what's happening.
https://gyazo.com/5e7ac2580f71a198678f0248226d5d6f
EA_Illium
Community Manager
3 years agoHi @DavidC21112005 Thanks for the clip, would it be possible to get a DxDiag?
- 3 years ago
@EA_Illium Here
- EA_Illium3 years ago
Community Manager
Hi @DavidC21112005 Can you try the following steps and let me know if this continues?
- Run the System File Checker tool then Check for Windows and GPU updates
- Troubleshooting Graphics issues
- Verify any Anti-virus, or other software is not limiting the client and game (try closing out of additional apps then trying to play)
- Put your device in a Clean Boot then launch the game
- 3 years ago@EA_Illium Still broken ☹️
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