ea pc app keeps crashing
im trying to run the ea app to play BF4 but it keeps crashing
Forum Discussion
EA_Poppy
Community Manager
Community ManagerHey @Aleckils,
Can you give a bit more information what is happening, when the app crashed? Is this as soon as you launch the game, and do you get any error messages?
Below, you can find a couple of troubleshooting steps that can help here:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Check for any Windows Updates and install updates if available
- Run the System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Clean boot your PC: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Run the EA app as administrator
This worked for me! Run the updater as admin in the same folder the EA App .exe is located in.
For anyone else that needs more guidance:
- right click the EA icon on your desktop and click 'open file location' (you might have to click the show more options at the bottom to get the older menu up, that has this in it)
- In the folder that opens you need to look for 'EAUpdater'.
- Run this as administrator - again right click the file and you find this option there.
- A command prompt black window will open and download some data, this will then say something like 'staging install' or something. When the command prompt window finishes you should be working again!
