Forum Discussion
EA_Poppy
Community Manager
2 years agoHey @Aleckils,
Can you give a bit more information what is happening, when the app crashed? Is this as soon as you launch the game, and do you get any error messages?
Below, you can find a couple of troubleshooting steps that can help here:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Check for any Windows Updates and install updates if available
- Run the System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Clean boot your PC: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Run the EA app as administrator
2 years ago
I tried all the proposed solutions yet the EA just keeps on crashing on startup. (clean boot, run as administratoer, clear cache app, change folder names of EA storage,...)
Can't play any ea game any more.
Does EA refund the games you can't play anymore?
Can't even restore origin without EA blocking the application.
- 2 years ago@familieverthe same here!!! highly annoying as we pay good money for these games!!
- 12 months ago
Problem solved.
After reinstalling the app i logged in using my steam account in the EA app.
Every other login method results in the crashing of the app.
It works fine now...
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