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Serhan98's avatar
Serhan98
Seasoned Newcomer
24 days ago

Re: EA Play Pro automatically canceled itself

Hello EA Support,

I have TWO serious issues that need immediate attention:

**ISSUE 1: Unauthorized Subscription Cancellation**
- Account: Serhan98
- EA Play Pro cancelled without my consent on August 8, 2025
- Payment of $16 was successfully charged on August 7, 2025
- Service was removed after only one day of use
- I did NOT request this cancellation

**ISSUE 2: Support Ticket System Failure**
- Submitted multiple support tickets through EA Help website
- Tickets do not appear in my "Open Cases" section
- No confirmation emails received
- No case numbers provided
- Cannot track or follow up on submitted tickets
- Support system appears to be completely broken

**CURRENT SITUATION:**
- Lost $16 paid subscription with no service
- Cannot get help through normal support channels
- Forced to use forums due to ticket system failure

**REQUEST:**
1. Immediate restoration of EA Play Pro subscription
2. Fix the broken support ticket system
3. Provide working case tracking

This is completely unacceptable service quality.

Evidence available upon request.

Serhan98

9 Replies

  • Paitincho's avatar
    Paitincho
    Seasoned Novice
    24 days ago

    Same here, I payed the year membership (119 usd payed), to not be able to play.

    beyond frutrating

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hey everyone,

    This has been raised with the teams and they're looking into it. Thank you all for reporting this. Hopefully I'll have an update on the situation soon. 🙂

  • harrylwray21's avatar
    harrylwray21
    Rising Rookie
    24 days ago

    Thank you for the reply. Is this due to be fixed today? 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    24 days ago

    I certainly hope it gets fixed soon, but I don't have any timelines I can share just yet.

  • Shr33mpB0at's avatar
    Shr33mpB0at
    Rising Novice
    24 days ago

    i had the same thing, the EA app is scamming me on a monthly subscription is what it looks like, will be demanding a refund

    i have screenshots of it saying my payment was declined, and statements from Bank saying it was definitely not declined, charged in full with tax to my account. completely unacceptable

    Im guessing they didn't hit their pre-order quota for bf6 and are backpedaling on their release to EA Play Pro members

  • XBAMAX256's avatar
    XBAMAX256
    Rising Rookie
    24 days ago

    any updates yet starting to feel like im been scammed out of my money 

  • HEREZUMA's avatar
    HEREZUMA
    Rising Newcomer
    23 days ago

    Same for me moneys gone and no subscription 

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